AT-ART1000X/AT-ART100 User Support

Cartridge Rebuild Programme

To protect against damage to the cantilever and wear to the stylus tip of this product, we offer our Cartridge Rebuild Programme, a paid service.

TERMS AND CONDITIONS OF THE REBUILD PROGRAMME

By participating in the programme, the customer agrees with the following:

This is not a standard warranty that Audio-Technica normally offers.

Audio-Technica offers a replacement of the whole motor unit (stylus tip, cantilever, coils and rubber dampers).

Tracking force may change after the rebuild. New tracking force information will be delivered with the rebuilt AT-ART1000X/AT-ART1000.

Audio-Technica warrants that the product quality and specifications of a rebuilt AT-ART1000X/AT-ART1000 will be the same as one newly produced, however, the sound quality will not be exactly the same.

The Rebuild Programme may not be available in cases where the customer’s AT-ART1000X/AT-ART1000 does not meet certain preconditions (e.g., there are missing parts, magnet is demagnetized, there is too much corrosion, any non-Audio-Technica repair has been done, etc.)

WHAT WILL BE REBUILT?

This programme provides the replacement of the whole assembly, including stylus tip, cantilever, coils, and rubber dampers.

REBUILD PROCESS

Upon receipt of a returned AT-ART1000X/AT-ART1000 in Japan, Audio-Technica will disassemble the cartridge.

Stylus tip, cantilever, coils and rubber dampers will be replaced with new ones. Due to the disassembly process, the rear plate will also be replaced, but the serial number will not change. All other parts will remain as they are.

The new tracking force information will be provided along with the rebuilt cartridge.

HOW DO CUSTOMERS JOIN THIS PROGRAMME?

Contact your local Audio-Technica service center (find locations at www.at-globalsupport.com ) or the retailer that sold you the AT-ART1000X/AT-ART1000 to get an exclusive shipping carton.

Pack the AT-ART1000X/AT-ART1000 in the carton, and send it to your local Audio-Technica service center.

The local Audio-Technica will send your AT-ART1000X/AT-ART1000 to the Audio-Technica factory in Japan.

Once rebuilt (as shown in the section above), your AT-ART1000X/AT-ART1000 will be returned via the same route: Audio-Technica Japan to your local Audio-Technica to you.
*Note that the turnaround time may vary by country. Contact your local Audio-Technica service center or retailer for details.

*Please note that this service may be discontinued without prior notice at a certain point after the product is taken off the market or once repair parts are no longer available.

Cleaning Service

Depending on how the cartridge is used, dirt and other foreign matter may adhere to the needle and magnetic circuit in such a way that it cannot be removed by the customer via normal needle-tip cleaning. To address this issue, we offer a paid cleaning service.

Before Requesting This Service

Please be aware of the following details:

The completeness of our cleaning process may depend on the environment in which a cartridge has been used. Particularly in the cantilever area and the gap on the front of the yoke, it is difficult to clean completely without moving the stylus mechanism, so dirt or other small particles may remain.

We charge a fee for this cleaning service.*

*During the warranty period, customers can receive one free cleaning.

Since this is a manual cleaning process performed by specialists on our staff, it may take some time to complete. We will provide you with a time estimate after confirming the condition of your cartridge. Normally, a cartridge is ready to be returned within 7 days (not including Saturdays, Sundays and public holidays) after we receive it.

Cleaning Service Details

Performance Inspection Service

We offer this service to anyone concerned about the performance of their AT-ART1000X due to length of use, a blow to the cartridge, or other issue.

*This service is only available for AT-ART1000X.

Before Requesting This Service

Please be aware of the following details:

We inspect the cartridge to see if it is still performing at its original level. However, we cannot provide numerical performance results.

If the performance inspection finds significant dirt or other foreign matter adhering to the cartridge, we may recommend our cleaning service.

If the test results indicate that the cartridge is no longer performing as well as it did originally, we may recommend our cartridge rebuild programme.

Please note that the performance inspection is a manual process carried out by specialists and may take some time to complete. We will provide you with a time estimate after checking the condition of your cartridge.

Performance inspection items

Output voltageChannel separationChannel balanceCantilever tilt