Troubleshooting
The platter does not spin.
- Is the AC adapter connected to the outlet? Connect AC adapter to the outlet.
- Has the drive belt slipped from the platter? Correctly place the drive belt on the platter.
- Is the drive belt placed on the motor pulley (brass-colored)? Check that the drive belt is placed on the motor pulley (brass-colored) correctly.
- Has the drive belt been damaged? Replace it with a new drive belt.
The platter spins, but there is no sound or the volume is not loud enough.
- Is the protector still attached to the replacement stylus? Remove the replacement stylus protector.
- Is the tonearm lifted? Lower the tonearm.
- Are the function settings and input for connected equipment (amplifier, etc.) selected correctly? Check whether the settings for the connected equipment are correct.
- Is the stylus damaged? Check the stylus and replace it, if necessary.
- Is the replacement stylus placed correctly on the tonearm? Check the replacement stylus and adjust it, if necessary.
- Are the setting positions for the pre-amplifier selector switch correct? Make sure the settings are configured correctly for your amplifier inputs.
- If there is no sound, or if the volume is not loud enough, the product may be set to the “PHONO” position and connected to the amplifier’s AUX/LINE input.
- If the volume is too loud or is distorted, the product may be set to the “LINE” position and connected to the amplifier’s PHONO input.
The stylus skips.
- Is the record warped? Check the record.
- Is the record scratched? Check the record.
- Is the stylus tip dirty? Excessive accumulation of dirt and dust on the stylus affects the record’s playback quality.
There is howling.
- Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers? Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.
- Is the product mounted on an unstable surface? Check whether the surface on which the product is mounted is suitable.
There is noise when the record is playing.
- Is there dust on the stylus tip? If dust is stuck to the stylus tip, clean it with a commercially sold brush.
The sound when the record is playing is either too fast or too slow.
- Are the speed settings for the product correct? Use the platter speed button to select the correct speed for the type of record being played.
Playing speed slows down or there is irregular rotation.
- Is the drive belt stretched out? Replace it with a new drive belt.
Humming noise is heard during playback.
- Is the ground line connected correctly? Make sure the ground line is properly connected.
- If the noise continues, remove the ground line. This may reduce the noise.
Unable to pair.
- Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
- Place the product and the Bluetooth device within 1 m (3.3') of each other.
No sound is heard or sound is faint when connected via Bluetooth.
- Turn on the power of the product and the Bluetooth device.
- Turn up the volume on the Bluetooth device.
- Move away from obstacles between the product and the Bluetooth device, such as people, metal, or walls, and place the product and device closer together.
Sound is distorted / noise is heard / sound cuts out.
- Turn down the volume on the Bluetooth device.
- Keep the product away from devices that emit radio waves such as microwaves and wireless routers.
- Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be affected by the product.
- Move away from obstacles between the product and the Bluetooth device, such as people, metal, or walls, and place the product and device closer together.
Automatic operation is not working correctly.
- Make sure the product is placed on a level surface.
- Automatic operation may not work well with start or end of some records.
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