Troubleshooting

The platter does not spin.

• Is the control cable disconnected from the turntable body or control unit? Plug the control cable into the turntable body and control unit.
• Is the power cable connected to the outlet? Connect the power cable to the outlet.

The platter spins, but there is no sound or the volume is not loud enough.

• Is the cartridge’s protector still attached to the cartridge? Remove the cartridge’s protector.
• Is the tonearm lifted? Lower the tonearm.
• Are the function settings and input for connected equipment (amplifier, etc.) selected correctly? Check whether the settings for the connected equipment are correct.
• Is the stylus damaged? Check the stylus and replace it, if necessary.
• Is the cartridge placed correctly on the tonearm? Check the cartridge and adjust it, if necessary.
• Is the tracking force set too heavy? Adjust the tracking force.

The stylus skips.

• Is the tracking force set too light or too heavy? Adjust the tracking force.
• Is the anti-skate set improperly? Verify anti-skate is set for same value as cartridge tracking force.
• Is the record warped? Check the record.
• Is the record scratched? Check the record.
• Is the stylus dirty? Excessive accumulation of dirt and dust on the stylus affects the record’s playback quality.

There is howling.

• Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers? Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.
• Is the product mounted on an unstable surface? Check whether the surface on which the product is mounted is suitable.

There is noise when the record is playing.

• Is there dust on the stylus tip of the cartridge? If dust is stuck to the stylus tip, clean it with a commercially sold brush.

The sound when the record is playing is either too fast or too slow.

• Are the speed settings for the product correct? Use the platter speed button to select the correct speed for the type of record being played.

Humming noise is heard during playback.

• Is the ground cable connected correctly? Make sure the ground cable is properly connected.
• If the noise continues, remove the ground cable. This may reduce the noise.
• Is the headshell attached to the tonearm firmly? Make sure the locking ring is tight.