If the product operates abnormally (reset)

  • Reset the product.
  • When operating, hold the headphones so that they stay in the charging case.
  1. About 5 seconds after both headphones (L (left) and R (right) sides) are placed in the charging case (with battery remaining), press the multifunction buttons of both headphones twice in a row.

  2. Verify that the indicator lamps on both headphones flash white, and then press and hold (at least 6 seconds) the multifunction buttons on both headphones while in the charging case.

    • Make sure the indicator lamps on both headphones light in red and then turn white before releasing your fingers.

    Reset is complete.

  3. Remove the product from the list of registered devices on your Bluetooth device.

  4. Remove the headphones from the charging case again and perform pairing.

  • If the procedure cannot be completed as expected, remove the headphones from the charging case again and repeat the procedure from the beginning.