Troubleshooting

Power is not supplied

  • Charge the product.

Unable to pair

  • Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
  • Place the product and the Bluetooth device within 1 m (3.3') of each other.
  • Set the profiles for the Bluetooth device. For procedures on how to set profiles, refer to the Bluetooth device’s user manual.
  • Remove the pairing information for the Bluetooth device then pair the product with this device again.
  • When switching to a new Bluetooth device, you may not be able to pair because the previously connected Bluetooth device cannot be disconnected. In such cases, press and hold (about 6 seconds) the volume buttons (+/–). The product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.

No sound is heard / Sound is faint

  • Turn on the power of the product and the Bluetooth device.
  • Turn up the volume on the product and the Bluetooth device.
  • Make sure that the product and Bluetooth device are connected by the A2DP (or audio connection).
  • Disable pairing for the product and the Bluetooth device, then pair the product with this device again.
  • Move away from obstacles between the product and the Bluetooth device, such as people, metal, or walls, and place the product and device closer together.
  • Switch the sound output of the Bluetooth device to the product.

Sound is distorted / Noise is heard / Sound cuts out

  • Turn down the volume on the product and the Bluetooth device.
  • Keep the product away from devices that emit radio waves such as microwaves and wireless routers.
  • Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be affected by the product.
  • Turn off the equalizer settings of the Bluetooth device.
  • Remove obstacles between the product and the Bluetooth device and place them closer together. For details, refer to For a more comfortable Bluetooth communication experience.

Cannot hear the voice of the caller / Voice of the caller is too quiet

  • Turn on the power of the product and the Bluetooth device.
  • Turn up the volume on the product and the Bluetooth device.
  • Confirm that the product and Bluetooth device are connected via HFP/HSP (or phone connection).
  • Disable pairing for the product and the Bluetooth device, then pair the product with this device again.
  • Switch the sound output of the Bluetooth device to the product.

The product cannot be charged

  • Securely connect the included USB charging cable and charge the product.
  • When charging the product, charge it in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight.
  • For details about how to operate your Bluetooth device, refer to the device’s user manual.