If the product does not connect to a device (forced pairing mode)

If pairing cannot be cancelled or is not successful, you can use forced pairing mode to perform pairing again.

  1. About 5 seconds after both headphones (L (left) and R (right) sides) are placed in the charging case (with battery remaining), touch and hold (about 4 seconds) the touch sensors of both headphones.

  2. When the indicator lamps on both headphones light in red, release your fingers and remove the headphones from the charging case.

    The product will switch to the “searching for devices” (pairing mode) state and you will be able to pair with your desired Bluetooth device.

  • If the procedure cannot be completed as expected, remove the headphones from the charging case again and repeat the procedure from the beginning.