If the product operates abnormally (reset)

Reset the product.

  1. About 5 seconds after both headphones (L (left) and R (right) sides) are placed in the charging case (with battery remaining), touch and hold (about 10 seconds) the touch sensors of both headphones.

    • While touching and holding the touch sensors, the indicator lamps will light in red once after about 4 seconds, but keep touching and holding the touch sensors.
  2. When the indicator lamps on both headphones start flashing in red, release your fingers and remove the headphones from the charging case.

    Reset is complete.

  3. Remove the product from the list of registered devices on your Bluetooth device.

  4. Perform pairing again.

  • If the procedure cannot be completed as expected, remove the headphones from the charging case again and repeat the procedure from the beginning.