Wireless Manager

Devices aren’t detected from Wireless Manager

  • Make sure that the LAN cable is connected securely.
  • Make sure that the mixer or extender is operating properly (in the case of ESW-R4180LK).
  • Make sure that the PoE-compatible switching hub is operating properly (in the case of ESW-R4180DAN).
  • Check the firewall settings of the PC.
  • Make sure that the network settings of the PC are appropriate.
  • In the event of changes to the network settings or IP addresses, completely restart each device. Normally, a message indicating that the device will restart appears after settings are changed.
  • Restart Wireless Manager.
  • If the transmitter isn’t detected, make sure that the transmitter has been inserted properly into the charging station and reinsert it if it has not.
  • On Windows, restart the Ethernet adapter after changing network settings. If the IP address still is not updated, restarting Windows may solve the problem.
  • On Windows, use the Command Prompt window (or something similar) to execute the ping command to the IP address of the device, checking that communication is possible. If a device isn’t detected even though communication is possible, there may be a problem in the firewall settings or the settings related to the multicast address.

Device status isn’t applied to Wireless Manager

  • Wireless Manager uses IP multicast. Make sure that communication using the multicast IP address/port set on the device is not prohibited in your network environment. When using an IGMP-compatible switch, exercise caution regarding items such as the IGMP settings.
  • When using Web Remote Manager (version 1.2.4 or earlier) or Locate—applications made by Audio-Technica—on the same PC as Wireless Manager, change the multicast address port of this system from the default value of “17000” (Network). Web Remote Manager and Locate both use port “17000”. Ports “17001”, “17100”, “17200”, and “17300” cannot be used because they are used in Wireless Manager TCP/UDP communication.
  • Make sure that another device or application on the same network is not using the same port number as this device.

The error message “One or more devices are unable to sync with Wireless Manager.” appears when an attempt is made to apply settings to the device

  • Make sure that all the devices are connected to the network.
  • Make sure that the device is not controlled by another PC.

The device will not be redetected if it is restarted after changing the IP address while online (Mac only)

  • After saving the project, restart Wireless Manager.
  • Turn off the device and wait 1 to 2 minutes before turning it on again.