If you cannot connect to the mixer

If you cannot connect to the mixer, check the following:

• Smart Mixer Manager might not work properly due to the firewall or security software firewall of the computer being used. In this case, check the firewall settings and authorize communication with Smart Mixer Manager.
• Smart Mixer Manager uses IP multicast. Make sure that your multicast IP address/port number is not blocked in your network environment.
• To maintain a stable connection, we recommend not connecting to multiple networks. For example, if the mixer is connected with a wired LAN, disable the Wi-Fi connection. If multiple networks are connected, the mixer may not be detected or the connection may be lost.