Troubleshooting

Please check the following when problems with the microphone occur. Also see the user manual -Digital Microphone Manager Edition-.

  • Check whether the microphone is connected correctly.
  • Check whether the microphone is operating as described in the user manual.
  • Check whether external devices are operating correctly. Perform this check with the microphone disconnected.
  • Restart network devices.

Microphone doesn’t turn on

  • Check whether the port for Network A on the back of the microphone is securely connected to the PoE switching hub using a LAN cable. (ATND1061DAN only)
  • Check whether the PoE switching hub is operating correctly. (ATND1061DAN only)
  • Check whether power is being supplied to the ATLK-EXT25. (ATND1061LK only)
  • Make sure to use a LAN cable of CAT5e or higher, a conductor with a diameter of 24AWG or larger, and a shield.

Microphone is not recognized by Digital Microphone Manager or Web Remote

  • Check whether the microphone and computer are connected to the same network.
  • Review firewall settings.
  • Check Digital Microphone Manager and Web Remote to see whether “Allow Discovery” > “Enabled” is set to “ON”.

Microphone cannot be found on the network

  • Microphone firmware Ver.1.3.0 and later use a range of SSDP port numbers between “51000” and “51255” for each microphone to improve network connection stability. Prior to Ver.1.3.0, the default port number was “51234.” The update to a range of SSDP port numbers may be affected if you have set communication port restrictions in your network settings or firewall. Review your network settings to ensure compatibility.

Microphone is not recognized by Dante Controller (ATND1061DAN only)

  • Check Digital Microphone Manager to see whether settings for “Dante Network Configuration” > “Mode” are correct.
  • Check whether the Dante audio connected to the port for Network A on the back of the microphone is connected to the same network as the connected Dante device.

No sound emitted from microphone

  • Check whether the beam output (Dante transmitter) is correctly routed to the Dante receiver of the output device using Dante Controller. (ATND1061DAN only)
  • Check Digital Microphone Manager to see whether the Exclusion Zone has been set.
  • Check whether the audio I/O level is set to “-∞” (minimum value) in the audio settings of Digital Microphone Manager.
  • Check whether any beam channels are muted.
  • If using an Auto Mix channel for output, check whether the auto mix settings for each beam channel in Digital Microphone Manager are correct.

No sound emitted from analog output

  • Check whether the analog I/O ports on the back of the microphone are connected correctly.
  • Check whether the pin assignments for the analog I/O ports on the back of the microphone are correct.

Strange noises are emitted

  • Check whether the target zone is set to the effective range in the beam settings of Digital Microphone Manager.
  • Check whether the 4-band EQ settings of Digital Microphone Manager are correct.
  • Check whether the position and orientation of the microphone are correct for the room.

Indicator lamp does not light

  • Check Digital Microphone Manager to see whether “LED Settings” is set to black (not lit).

AEC does not function

  • Check Digital Microphone Manager and Web Remote to see whether settings for “AEC” > “AEC Reference” are correct.
  • Check whether far end audio is routed to “AEC Ref In” of the microphone’s Dante receiver using Dante audio routing. (ATND1061DAN only)

Preset settings do not sync between multiple microphones

  • Check Digital Microphone Manager to see whether “General” > “Command Link” > “Preset Link” is set to “ON” for all microphones.

IR remote controller does not operate

  • Check whether the battery is installed in the correct orientation.
  • Check whether the battery is dead. Replace the battery if dead.
  • Check Digital Microphone Manager to see whether “IR Receiver” > “Allow Control” is set to “ON”.

IP control is not possible

  • Check whether the microphone and computer are connected to the same network.
  • Check whether the port No. used for IP control is correct.

No incoming IP control notifications

  • Check Digital Microphone Manager and Web Remote to see whether “IP Control Settings” > “Notification” is set to “ON”.

Camera does not operate

  • If the indicator lamp on the microphone flashes in red (in 2 second intervals), communication with the camera is not established. Check whether the camera’s power supply is on. Also, check whether the microphone and camera are connected to the same network.
  • If the camera does not operate even though the indicator lamp on the microphone is not flashing in red (in 2 second intervals), check whether the camera area and camera presets have been set correctly. Also, check Digital Microphone Manager and Web Remote to see whether “Camera” > “Enabled” is set to “ON”.

Items are grayed out in Digital Microphone Manager and cannot be used

  • When an older-version microphone is connected to the latest version of Digital Microphone Manager, unsupported items will be grayed out, and operation may not be possible. Update the microphone to the latest firmware.

Port number changes to “80” while using VISCA over IP

  • If the microphone is not reset to its factory default after the firmware update, the port number may default to “80” when using the camera linking function with VISCA over IP. In this case, you will need to manually set the port number again.