Troubleshooting

The receiver power can’t be turned on

• Make sure that the AC adapter is connected properly.
• Make sure that the receiver is on.

The transmitter power can’t be turned on

• Make sure that batteries are in place.
• Check the battery level of the rechargeable battery.

There is no audio / the audio level is low

• Make sure that the receiver and transmitter are on.
• Make sure that the transmitter is not muted.
• Make sure that the transmitter and microphone are connected properly.
• Make sure that the transmitter’s gain isn’t too low.
• Make sure that the receiver’s volume isn’t too low.

Sound is distorted

• Make sure that the transmitter’s gain isn’t too high.
• Make sure that the receiver’s volume isn’t too high.
• Make sure that the receiver’s LINE/MIC level has been set correctly.
• Make sure that the volume of any external device isn’t too high.

There is unwanted noise / sound is interrupted

• Make sure that the transmitter and microphone are connected properly.
• Make sure that the connected external microphone isn’t too close to the transmitter antenna.

The transmitter does not charge

• Make sure that the charging terminals are not dirty and clean them if they are.
• Make sure that the rechargeable battery is in place.
• Make sure that the transmitter has been inserted with correct orientation into the charging station.

Receiver or transmitter operation is not normal

• Restart the device that is exhibiting abnormal operation.

It is not possible to connect the receiver and computer normally

• Update the computer’s OS, bringing the computer to the latest state.
• Change the network setting of the computer and receiver from “Auto” to “Static”. Refer to IP settings.
• Connect the receiver and computer through a router or switching hub.
• If connecting the receiver and computer directly, do so through a USB to Ethernet converter adapter.